A drawback of service blueprints is that they cannot give managers the opportunity to identify potential fail points in the process where there is a significant risk of things going wrong and diminishing service quality

Which one of the following factors has contributed to China's labor shortage?

A) approximately 30 years of the one-child policy B) mass emigration of Chinese citizens to various other countries C) increases to minimum wage rates D) imposed limit on the number of individuals who can work per family

Stock repurchases do not alter a company's capital structure since all of the purchased shares are

retired and no longer outstanding. Indicate whether the statement is true or false