Risa is developing a speech for a proposal she has created for alleviating the job shortage in her community. She has an outline that details how her plan will create 500 new jobs within five years. The best way to organize her speech is _____

The second step in the five-stage model of conversation is ___________ , in which the speaker provides some type of preview

Fill in the blank(s) with correct word.

_______________________ is contingent on ownership of the problem and ownership of the change process by those in critical positions in the organizations.  

Fill in the blank(s) with the appropriate word(s).