Interpersonal communication includes communication between intimate friends.

The goal of the ______ approach is to build healthy relationships, improve communication between parties, create understanding, and promote healthy communities.

A. balanced B. problem-solving C. functional D. transformative

Aretha is looking for material about airline customer complaint levels for the presentation she is preparing for a travel industry conference. Which of the following types of sources should she search first if she wants to concentrate on the most up-to-date information?

A. magazines B. journals C. newspapers D. books