The fact that insurance companies charge young males higher automobile insurance premiums than young females is an example of coinsurance

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, problem management, request fulfillment, and access management B. Event management, incident management, change management, and access management C. Incident management, problem management, service desk, request fulfillment, and event management D. Incident management, service desk, request fulfillment, access management, and event management

The special nature of projects relieves project managers from their routine of planning, organizing, motivating, directing, and controlling

Indicate whether the statement is true or false