Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A. Event management, incident management, problem management, request fulfillment, and access management
B. Event management, incident management, change management, and access management
C. Incident management, problem management, service desk, request fulfillment, and event management
D. Incident management, service desk, request fulfillment, access management, and event management
Answer: A. Event management, incident management, problem management, request fulfillment, and access management
You might also like to view...
The proper command sequence to run ANOVA using your XL Data Analyst software is: COMPARE—3+ GROUP AVERAGES
Indicate whether the statement is true or false
Which of the following criteria has the presumption that the more-profitable divisions have a greater ability to absorb corporate administration costs?
A) the fairness or equity criterion B) the ability to bear criterion C) the cause-and-effect criterion D) the benefits-received criterion