Janice and her family are enjoying their dinner meal together when the telephone rings
When Janice answers, the caller says, "Janet, this is Mr. Baxter with ABC Vacations.
How are
you doing today?" Janice corrects his mistake on her name and tells him that she's in the middle
of dinner, to which Mr. Baxter replies, "Oh, I'm sorry, Janice. I just wanted to tell you about our
great cruise offer that I can book for you here tonight..." Janice interrupts him, tells him she's not
interested, and hangs up on the telemarketer. Which of Jack Gibbs' strategies for creating a
supportive climate did Mr. Baxter most likely violate?
A) describe your feelings rather than evaluate others' behaviors
B) solve problems rather than try to control others
C) be genuine rather than manipulative
D) empathize rather than remain detached from others
C
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The symbols we use (e.g., words and gestures) to communicate are arbitrary
Answer the following statement true (T) or false (F)
Which of the following steps of the motivated sequence resemble the problem and the solution in a
problem-solution speech? A) attention and visualization B) need and satisfaction C) need and action D) satisfaction and action E) attention and action