The symbols we use (e.g., words and gestures) to communicate are arbitrary

Sidewalk interviews conducted by newspapers accurately reflect the views of the population

Indicate whether this statement is true or false.

During a business meeting, Hank's goal was to discuss a new procedure for evaluating employees, while Roberta's goal was to get a raise. In this case, Hank and Roberta experienced ___________ to listening

a. a physical barrier b. a physiological barrier c. a psychological barrier d. conflicting objectives