During a business meeting, Hank's goal was to discuss a new procedure for evaluating employees, while Roberta's goal was to get a raise. In this case, Hank and Roberta experienced ___________ to listening

Which of the following is an example of tactile imagery?

a. a polite greeting b. an account of the cold temperatures in northern Minnesota c. the nausea accompanying the flu d. describing the salty taste of canned soups

Which of the following is an assertion of ELM?

a. Most messages are processed through the central route. b. Peripheral route processing is based on reflection. c. Long-lasting change occurs through the peripheral route. d. Central route processing is based on active thinking.