Doctors can be liable for battery in certain situations if they have not obtained consent from their patients

Tony, a vice president of the St. Louis One Gateway Credit Union, decided to measure customers' perceptions of the service quality of the credit union

He chose to use the SERVQUAL scale because it included the ________ component, which involves the knowledge and courtesy of employees, as well as their ability to convey trust and confidence. A) empathy B) responsiveness C) assurance D) reliability E) creativity

If the pull strategy is effective, consumers will then demand the product from channel members, who will, in turn, demand it from producers

Indicate whether the statement is true or false