As the work environment has become more technological, the demand for interpersonal skills has decreased

Company leaders cannot monitor negative comments on Twitter, which creates difficulties controlling marketing messages

Indicate whether the statement is true or false

One way to move from the social contact to the business contact is to thank the customer for taking time to meet with you and then review your goals for the meeting. Which of the following approaches is this?

A) product demonstration B) agenda C) social D) referral E) customer benefit