One way to move from the social contact to the business contact is to thank the customer for taking time to meet with you and then review your goals for the meeting. Which of the following approaches is this?

As a buildings equipment reaches its expected service life, management can expect:

a. more frequent equipment failures b. a measurable increase in efficiency just before total breakdown c. the equipment to totally break down under peak loads, necessitating immediate replacement d. the maintenance department to make the equipment last indefinitely

What is the function of a purchasing cooperative, or co-op?

(A) To sell the goods or services produced by members. (B) To work to improve the image and working conditions of members. (C) To obtain lower prices for members. (D) To save income taxes for members.