In calculating the profit margin, net income is
a. subtracted from cost of goods sold.
b. added to profits.
c. divided by sales.
d. subtracted from sales.
Answer: c. divided by sales.
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When Avril and Laure went to eat dinner at the Bonaire Cafe, they discovered that there was an hour wait for restaurant seating. They decided to eat at another restaurant, and the Bonaire Cafe lost customers. The Bonaire Cafe has a limit to the number of people it can accommodate, so Avril and Laure's experience illustrates what?
a. the perishability of services b. the heterogeneity of services c. the inconsistency of services d. the flexibility of services
Which one of the following is not a common type of job crafting? Making changes in
a. the pay structure of a job. b. the number and types of job tasks. c. the interactions with others on the job. d. one's view of a job.