When Avril and Laure went to eat dinner at the Bonaire Cafe, they discovered that there was an hour wait for restaurant seating. They decided to eat at another restaurant, and the Bonaire Cafe lost customers. The Bonaire Cafe has a limit to the number of people it can accommodate, so Avril and Laure's experience illustrates what?
a. the perishability of services
b. the heterogeneity of services
c. the inconsistency of services
d. the flexibility of services
Ans: a. the perishability of services
Business
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a. true b. false
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A mail panel consists of a large, nationally representative sample of businesses that have agreed to participate in periodic mail questionnaires and product tests
Indicate whether the statement is true or false
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