The best way to avoid negative service encounters is through
a. using volunteers
b. hiring experienced employees
c. internal marketing
d. providing quality products
e. having a target audience satisfaction program
C
Business
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According to the indirect approach for delivering bad news, you should place the negative news
A) immediately after the buffer. B) immediately before the reasons. C) immediately after the reasons. D) at the very end. E) in the opening paragraph.
Business
The aim of the entire value delivery network is to serve target customers and create strong relationships with them
Indicate whether the statement is true or false
Business