Jason must prepare and send all ____ at the end of each month

Which of the following statements about the personal variables that produce successful salespeople is true?

A. Factors that reflect a person's emotional maturity and cooperative behavior also tend to be good predictors of sales performance B. Matching salespeople with customers on the basis of personality similarities is the most preferred method for assigning accounts C. Salespeople with equal motivation, role perceptions and training will invariably perform equally well since these are the factors that management can influence D. Sales managers should hire salespeople with relatively similar personality traits, aptitudes and skills to minimize the differences within the sales force E. The more similar the salespeople are to their customers, the higher the probability of success

Your audience will be less accepting of bad news if you ________

A) treat them politely B) express understanding of their concerns C) show respect for them D) use the word "you" a lot E) employ neutral language