Your audience will be less accepting of bad news if you ________
A) treat them politely
B) express understanding of their concerns
C) show respect for them
D) use the word "you" a lot
E) employ neutral language
Answer: D
Explanation: D) Excessive use of the word "you" in a bad-news message may be perceived as accusatory or blaming. If the audience feels blamed rather than respected it is less likely to be open to your message.
Business
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