Customers are serviced at a rate of six customers per hour according to an exponential distribution. What is the probability that customer service will require fewer than 20 minutes?
A) less than or equal to 0.70
B) greater than 0.70 but less than or equal to 0.80
C) greater than 0.80 but less than or equal to 0.90
D) greater than 0.90
C
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Technology is used to do all of the following EXCEPT ____________ in relational marketing
a. identify and build a database of current and potential customers b. handle discrepancies between order requests c. deliver differentiated messages based on consumers' characteristics and preferences d. track each relationship to monitor the cost of acquiring the consumer and the lifetime value of the resulting purchases e. all of the above are ways technology is used in relational marketing
A person who is being hypocritical about something that has high importance in her life would be likely to experience ________ discomfort from cognitive dissonance
A) low B) no C) high D) minimal