Because facial muscles are difficult to control, a person's facial expressions accurately reveal deception and lying

Communication skills are prized by

a. employers. b. co-workers. c. family. d. all of the answers provided.

Which environmental factors must a person take most into account in setting effective oral communication goals?

a. The communicator needs a good fit of workspace, design, and dress to project a capable, businesslike image. b. The communicator is wise to work for a company that provides ample office space and has no dress code. c. It does not matter what others think as long as the communicator is happy. d. Workspace, design, and dress are merely parts of the overall communication climate.