Communication skills are prized by

After the involvement stage, we enter the stage of ________

Fill in the blank with correct word

During her psychology class, Sarah had trouble understanding the lecturer in the front of the room, as there was a loud noise from the construction site outside. As a result of this, she became agitated

What was Sarah's problem, and what could she have done to overcome it? a) Environmental distraction; she could have requested the lecturer conduct the class at a quieter place b) Speaker's communication style; she could have familiarized herself with the lecturer's speech pattern. c) Emotional distractions; she could have stayed calm. d) Message content; she could have motivated herself to listen more closely.