Discrete events and agent-based models are usually used for middle or low levels of abstraction

Strategic and tactical decisions in a customer-oriented organization should be made:

A) cross-functionally and cross-divisionally. B) by the marketing department. C) by the services department. D) by the customer relations department.

________ involves the ability to inspire and influence the thinking, attitudes, and behavior of people anywhere in the world

A) Effective global leadership B) An ethnocentric approach to management C) Effective repatriation D) An autocratic style of leadership