In a persuasive actuating speech, the visualization step refers to the use of visual aids

Self-identification is the way in which your

a. self-concept informs who you are. b. relationships reflect your self-esteem. c. self-concept reflects your cultural affiliations, the various roles you assume, and your experiences. d. interpretations influence your behavior. e. self-concept determines how you adapt to your surroundings.

The Wells Fargo cross-selling issue stemmed from which of the following?

a. poor customer service b. reliance on earned media c. inability to access capital d. ineffective management oversight