The Wells Fargo cross-selling issue stemmed from which of the following?

a. poor customer service
b. reliance on earned media
c. inability to access capital
d. ineffective management oversight

d. ineffective management oversight

Communication & Mass Media

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If you select your visual aids after considering what will affect the way your listeners think or feel, which consideration for selecting and using visual aids are you addressing?

a. the characteristics of the audience and occasion b. the communicative potential of various visual materials c. your ability to integrate verbal and visual materials d. the potential of computer-generated visual materials

Communication & Mass Media

Soft evidence rests on opinion or inference

Indicate whether the statement is true or false

Communication & Mass Media