Total Quality Management is the management of an entire organization so that it excels in all quality dimensions that are important to customers

The chapter describes a process leaders can use to draft a theme for their company–a unique service proposition. What are some questions that should be asked? What does the wording of a good service proposition look like?

What will be an ideal response?

All of the following are primary HR concerns associated with ethnocentric staffing EXCEPT ________

A) handling repatriation issues B) selecting experienced local managers C) developing global compensation packages D) training managers for foreign assignments