Ad agencies make their money through retainers and commissions. Define each.

An ending/conclusion is usually about _____ of speech time

A.) 1% B.) 2-5% C.) 5-6% D.) 7-9% E.) it all depends on the speech.

In Chapter One, sociolinguist Deborah Tannen claims that

a. electronic mail can deepen the quality of relationships. b. electronic mail makes interpersonal communication more impersonal. c. everyone prefers face to face communication rather than electronic mail. d. relationships cannot be maintained using electronic mail. e. all of the above are claimed by Tannen.