Profit measurement and return on investment for decentralized divisions are important gauges for performance evaluation

Security Analysts that have evaluated Concordia Corporation have determined that there is a 15% chance that the firm will generate earnings per share of $2.40; a 60% probability that the firm will generate earnings per share of $3.10; and a 25% probability that the firm will generate earnings per share of $3.80. What are the expected earnings per share for Concordia Corporation?

A) $3.10 B) $3.17 C) $2.75 D) $2.91

When customers are in the "zone of indifference" they:

A) feel they are being treated unfairly or differently from others. B) may be generally satisfied but not necessarily motivated to become loyal customers. C) are not feeling any particular dissatisfaction. D) Both B and C are correct.