When customers are in the "zone of indifference" they:
A)
feel they are being treated unfairly or differently from others.
B)
may be generally satisfied but not necessarily motivated to become loyal customers.
C)
are not feeling any particular dissatisfaction.
D)
Both B and C are correct.
D
Business
You might also like to view...
If an employee and company eventually parts ways, the HR department should do all of the following except:
A. hire the next available candidate B. provide a referral letter to the unemployment office C. host an exit interview D. modify the company's strategic plan based on employee departure information
Business
Low-context communication refers to communication styles in which the primary purpose is to build relationships
a. True b. False
Business