Journaling your anger and then sharing the writing with those you are angry with is an effective strategy for achieving emotional control in your life

An example of perishability of a service is _____

a. the inseparability of the producer from the service b. the variability of a service's quality c. that some services cannot be inventoried or stored d. that the owner-operator is indispensable

Which of the following is a consideration when using the Internet for research?

A) Trustworthiness of the material. B) Ever-changing Web sites. C) More graphics than text. D) All of the above. E) A and B.