One survey of top-level North American executives revealed that _______ believe listening is one of the most important skills needed in the corporate environment.

T F A speech comparing the first and second Iraq wars would best represent a literal analogy

Indicate whether the statement is true or false

A person who stores up grievances against another person and unloads them when an argument arises is engaging in the unproductive conflict strategy known as __________

a) avoidance b) gunnysacking c) beltlining d) blaming