Taka told her listeners that when her car wouldn't start, all she could hear was a distinct, "click, click, click" when she turned the key. What is Taka using to create vividness?

What is your listening style if you want the speaker to get to the point and state what needs to be done?

a. people-oriented style b. task-oriented style c. analytical style d. time-oriented style

The second step of the crisis communications process is

A) message development B) recovery C) response D) risk assessment E) developing the plan