A reason there might be conflict among HRD and OD professionals is that the OD practitioner
A) Has a more tactical approach.
B) Tends to be seen as overly analytical.
C) Deals with mostly middle management.
D) Both A & B.
E) Both A & C.
B
Business
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In the context of customer relationship management, every interaction with a customer or a potential customer is a(n) ________
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