________ is a protocol used to issue instructions.

Which of the following is true regarding the running of queries and the size of a database?

A) The size of a database does not affect the speed at which queries run. B) The queries in larger databases may take longer to run than queries in smaller databases. C) Queries run slower in smaller databases numeric data. D) Queries run at the same speed in large or small databases.

In the context of the help desk, an incident is the same thing as a(n) ________

a. Ticket b. Episode c. Event d. None of the above