All calls placed inside a LATA are always carried without per minute charges, unlike long-distance calls

Which of the following of the 6 W's is NOT particularly well-suited for serving as a guideline for defining the issue in a question?

A) Who B) What C) When D) Where E) Why

_______ means offering customers leading-edge products and services that consistently enhance the customer's use or application of the product, thereby making rivals' goods obsolete

a. Product leadership b. Customer intimacy c. Operational excellence d. Strategy