The ________ is the firm's desired optimal mix of debt and equity financing

Espoused values are ________.

a. profit and cost expectations stated in the business plan b. physical manifestations of organizational culture c. a narrative based on true events, which emphasize a particular value d. the values and norms actually exhibited in the community e. explicitly stated values and norms preferred by an organization

As an outside sales training specialist, it is in your best interest to show a strong relationship between your program and subsequent performance. Which of the following factors would you suggest your clients measure to see if their investments have "paid off"?

a. salesperson morale b. improved customer relations c. salesperson turnover rates d. all of the above e. both b and c of the above