The amount of time a project will take to recuperate its investments best defines

A) recuperation time frame.
B) net present value.
C) payback analysis.
D) internal rate of return.

C

Business

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In the customer support center where Carl works, employees are taught to make conversation to put customers at ease. As customers don't like being kept waiting, they must also try to minimize the time that customers spend waiting for service

Thus, when there are a number of customers lined up, Carl usually has to decide whether to answer a customer's questions in detail or move on quickly to the next customer. The firm's standards are not clear on how they want him to perform. When asked, his boss answers, "You make the decision." This is an example of which service-quality gap?

Business

How does nonverbal communication affect the negotiation process?

What will be an ideal response?

Business