In the customer support center where Carl works, employees are taught to make conversation to put customers at ease. As customers don't like being kept waiting, they must also try to minimize the time that customers spend waiting for service
Thus, when there are a number of customers lined up, Carl usually has to decide whether to answer a customer's questions in detail or move on quickly to the next customer. The firm's standards are not clear on how they want him to perform. When asked, his boss answers, "You make the decision." This is an example of which service-quality gap?
This is an example of a gap between the service-quality specifications and service delivery. Employees are held to conflicting standards, having to decide between taking time to listen to customers and serving them fast.
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Perceptual ability is the ability to ________
A) solve arithmetic problems and deal with numbers B) come up with solutions for problems and understand the principles by which different problems can be solved C) reach appropriate conclusions from an array of observations or evaluate the implications of a series of facts D) uncover visual patterns and see relationships within and across patterns
To represent a 1:1 binary relationship in a relational database design, the key of one table is placed into the second table
Indicate whether the statement is true or false