Sharla, Thom, and Irving started working at the Golden Hotel one year ago. Though they were all hired at the same time and for the same position, Sharla is often viewed as being a leader on the team. Sharla is an example of a ________ leader

The technique that controls how particular services are used is the _________ control. The firewall may filter e-mail to eliminate spam, or it may enable external access to only a portion of the information on a local Web server.

A) ?direction ? B) ?user ? C) ?behavior ? D) ?service

When you're appraising employee performance, ________ to support any decisions that need to be made about pay, promotions, or termination

A) write down your frustrations B) document performance problems C) evaluate each employee differently D) focus on each employee's faults and shortcomings E) focus only on the most recent activities of the employee