A web retailer observes several negative social media reviews over the past few weeks due to missed shipments of product. Which reason why control is needed does this best demonstrate?

Which element of a brand story framework do Randall Ringer and Michael Thibodeau relate to the authenticating voice, metaphors, symbols, themes, and leitmotifs?

A) narrative arc B) context C) language D) setting E) cast

Following good health habits can be categorized as

A) loss prevention. B) risk retention. C) noninsurance transfer. D) personal insurance.