Mutual eye contact, smiling, and leaning forward are all examples of immediacy behaviors

A selling idea may be:

a. Emotional b. Rational c. Neither rational nor emotional d. Both rational and emotional

Amy is the only person in her class who is not traditionally college aged. She is much older. She will need to be sure not to ____________ her classmates by assuming they are all the same just because they are of the same generation.

a. stereotype b. marginalize c. personify d. analyze