A selling idea may be:

Telling

What will be an ideal response?

James, Matt, Karla, and Ann meet to discuss how they will put together their class presentation on a communication theory. Ann expresses concern because she feels the presentation is not equally distributed among group members

James quickly dismisses her concern without further discussion. James would be advised to remember which of the following functions of effective group members? a. Identify a clear, elevating goal b. Develop options c. Develop sensitivity toward others d. Gather and use information effectively