The relational maintenance strategy that attempts to make interactions pleasant is called _____

At the personal identity end of the personal-social identity continuum, we emphasize the ways that we are similar to other group members

Indicate whether the statement is true or false

All of the following are strategies that more or less protect our friend's face EXCEPT

a. offering up embarrassing details in the company of other friends. b. sharing a similar experience without explicitly suggesting that a listener solve her or his problem in the same manner. c. offering advice but adding comments that affirm positive face needs. d. offering advice but adding comments that affirm negative face needs. e. committing the face-threatening act "off the record."