A communicator's ability to listen, understand and meet the needs of the reader is an example of what type of communication?
A) Audience-centered
B) Etiquette based
C) Digital
D) Chain of command
E) Ethical
Answer: A
Explanation: A) Audience-centered communication focuses on the understanding and meeting the needs of the reader and listener. Audience centered communication involves elements such as the sender's ability to listen, style of writing and speaking and the ability to maintain positive work relationships.
Learning Obj.: LO 1.2: Explain what it means to communicate as a professional in a business context.
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Apology strategies are most often used in situations in which:
A) the violation was a major situation affecting a large number of people B) the violation was minor or the company cannot escape being found guilty C) an individual within the company has acted inappropriately, but the company itself has not D) legal charges have been filed against the company or someone in the company
Which scale is a good substitute for a semantic differential scale as it is easier to construct because the researcher does not need to think of bipolar adjectives for each attribute?
A) life-style inventory B) Stapel scale C) minus/plus scale D) balanced pole scale E) positive/negative scale