Nursing the sick in a hospital intensive care unit is an example of

"If you do not satisfy the customer the first time, you may not get a second chance." Identify this customer service principle

A) great service is measured by customer satisfaction B) service is the backbone of any business C) compensation plans determine behavior D) sales and service departments are complementary

Performance management activities are

a. A form of disciplinary action b. Impossible for a supervisor to fully master c. Essential to a supervisor's success d. To be avoided except in extreme circumstances