"If you do not satisfy the customer the first time, you may not get a second chance." Identify this customer service principle
A) great service is measured by customer satisfaction
B) service is the backbone of any business
C) compensation plans determine behavior
D) sales and service departments are complementary
B
Business
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A trade show is a way for a company to do all of the following EXCEPT which one?
A) distribute literature about its product B) pay a bonus to members of its salesforce C) give away sample products D) establish new business contacts E) showcase its new products in elaborate exhibits
Business
An organization's ________ goals are official statements of what an organization says, and what it wants its stakeholders to believe its goals are
A) stated B) real C) authentic D) implicit
Business