An employee has the power to quit at any time, but may be sued for resulting damages if in so doing he or she breaches a valid contract to work for a specified period

Customers with ________ customer satisfaction ratings are profitable but are below the average customer profitability

A) Very satisfied B) Dissatisfied C) Somewhat dissatisfied D) Satisfied E) Somewhat satisfied

Firms that have little ________ are involved in very few steps in the production chain

A) standardization B) vertical integration C) operations management D) customization