When should the direct approach be used if responding to a request for information or action?
A) When you want to include resale information
B) When you need to deny a request
C) When follow-up will be needed
D) When you want the reader to feel favorably about doing business with you
E) When the expected answer is yes, or otherwise straightforward
E
Explanation: E) If the response is a simple yes or some other straightforward information, the direct approach is appropriate.
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a. True b. False