What is the effect of an agent terminating a fixed term agency prior to the expiration of the
stated period of time?
A) Any contracts previously formed by the agent can be disaffirmed by the third party.
B) The authority of the agent changes from express to apparent.
C) The agency is terminated, but the agent might be liable for damages to the principal.
D) The agency is terminated without further legal consequences.
E) The attempted termination of the agency is not effective.
C
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A service firm communicating exactly what the customer can expect and what will happen if the company does not deliver on its promises will eliminate the gap between ________
A) established quality standards and service delivery B) established delivery standards and management perceptions C) service quality standards and consumer expectations D) consumer expectations and management perceptions E) needed service and expected service
If this pattern of stock returns is typical of AT&T stock, and you calculated a beta against the S&P 500, which of the following is true?
You observe that AT&T stock and the S&P 500 have the following weekly returns: Week AT&T return S&P 500 return 1 0.005 0.001 2 0.010 0.005 3 -0.003 -0.005 4 -0.005 -0.001 A) AT&T's beta is negative. B) AT&T's beta is zero. C) AT&T's beta is positive. D) Cannot be determined from information given.