A service firm communicating exactly what the customer can expect and what will happen if the company does not deliver on its promises will eliminate the gap between ________
A) established quality standards and service delivery
B) established delivery standards and management perceptions
C) service quality standards and consumer expectations
D) consumer expectations and management perceptions
E) needed service and expected service
C
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Under the Restatement (Second) of the Law of Agency, after which of the following situations would it usually not be necessary to notify third parties of the termination of an agency's existence?
A. The achieving of the agency's purpose. B. The destruction of the subject matter of the agency. C. A termination by mutual agreement. D. A termination by the principal.
Strict liability theory has been frequently applied to the provision of services
Indicate whether the statement is true or false