________________ - cooperative agreements between potential or actual competitors (Ex: formal joint ventures and short term contractual arrangements)

As Sarah and Juan begin to put together the actual presentation, what should they do first?

A) Clarify the objectives for the presentation using their company's standard form. B) Anticipate the prospect's needs based on the financial data gathered through public records. C) Search the CRM system for information on purchase records of similarly-sized clients. D) Find the correct format and graphics for the physical PowerPoint presentation. E) List all the features of the equipment they offer in a way that's easy for the prospect to read.

What is the primary reason that small firms use the Internet for employee training programs?

A) relatively low costs B) OSHA guidelines C) SBA requirements D) guaranteed results