What is the balanced scorecard? What are the four areas to be addressed?
What will be an ideal response?
The balanced scorecard combines financial measures that tell the results of actions already taken with operational measures on customer satisfaction, internal processes, and the corporation's innovation and improvement activities — the drivers of future financial performance. Management should develop goals or objectives in each of four areas:
Financial (how do we appear to shareholders?)
Customer (how do customers view us?)
Internal business perspective (what must we excel at?)
Innovation and learning (can we continue to improve and create value?)
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Which of the following represent skills that are crucial to managers?
A. selling and public relations, conceptual and decision, and professional B. technical, interpersonal and communication, and conceptual and decision C. professional, technical, and selling and public relations D. conceptual and decision, professional, and technical E. professional, technical, and conceptual and decision
An $8,000 coupon bond with a $400 annual coupon payment has a coupon rate of
A) 5 percent. B) 8 percent. C) 10 percent. D) 40 percent.