Sociologist Erving Goffman studied human conduct through a dramaturgical or, a

_______________ communication describes message movement that begins with lower organizational levels and is transmitted to higher levels of authority

Fill in the blank with correct word

In recent years, many people have tried to improve their own cultural sensitivity by not using language that is offensive to people from other cultures and avoiding microaggressions (words or actions that unconsciously and unintentionally express prejudice toward another group). Discuss how heightened awareness of these issues can both help and hinder intercultural communication.

What will be an ideal response?